Is B2B Better at Social Media than B2C?

B2B marketing can be tricky, time consuming and sometimes unrewarding, and according to the 2011 Global Marketing Effectiveness Program by the Fournaise Marketing Group 73% of CEO's believe that a good old marketer is not able to prove that their strategies to increase sales and improve the organisations market growth will actually work.

Is this true? I don't actually think so! 

B2B historically was all about the trade, and cold calling trade customers or sending informal, discount driven direct mail. For example, buy now and get extended credit until December. Brilliant.

However now we must feel empowered, and realise our potential for B2B marketing and allow the B2C marketer's to do the front facing branding. Stop trying to do it. Now I am a slight hypocrite because I have always been in the commercial B2B market, where now; I believe, there has been a transitional shift. No longer is it trade only, you have to appeal to the end users too.

So lets ask ourselves some questions:

Internal social Media, but why?

You get it, most brands have jumped on the "our team is totally awesome, look at how awesome we are, we wear hoodies" band wagon, so now on a ton of websites you get to "meet the team".  For example meet Janice from HR who loves dogs, and mugs of tea but she also loves her job. Insert picture of her possibly with said dog/mug of tea/or a benign smile proving her adoration for the role she's been in for fifteen years. However, it does appear to work in the B2B market, people actually feel that a value proposition is getting to know the organisation properly, almost becoming a member of the family. Whereas within B2C - the consumers just want the shiny product, and strong advertising to prove their buying worth.

So what's my worth?

Think about what your values are, and stick by them. A question to ask is do you have the resources available to be successful? What I mean by that, is most social networking platforms are free so in the purest of senses it should be cheap to add social media to your marketing mix.

Fact is guys and gals, we know it isn't cheap. It's time consuming and sometimes can be uneventful. I suppose a lot of B2B companies use social media as an experiment. I struggled massively with Facebook, when I was in the commercial B2B market not so much however specialist B2B markets are flat in responding when interacting so was difficult to sustain a following.

Your worth, is quite simply realising that social media is non linear within your market. Your aim is to deliver a website with personality and core values, show leads and customers based on relationships.Be transparent. Be trustworthy.

Its all in the maths

Tell a great story, and analyse it! So story + data analysis = you're awesome! A great B2B marketer should be a fantastic story teller, and no it shouldn't all just be buy my product stories, and aren't we great - it should be informative, interesting and very very quietly pushing your business into their mindset. There are so many great software houses out there, such as Hubspot which will track anything you do social media wise. It really is worth a go.

At data clarity we offer a range of services to suit a vast array of B2B users, from web development, data management to SEO so in retrospect we're extremely versatile so in order for us to have succeeded, we did the above first and we're winning so can you!